Terms of Service

1. Who these terms are between

These terms are an agreement between you and DeadlineFox. In these terms, "we" and "us" mean DeadlineFox, "you" means the person or organization using the Service, and "the Service" means the DeadlineFox application together with the timers, tools, links, and scripts it serves.

By creating an account or using the Service you accept these terms. If you are agreeing on behalf of a company, you confirm you are authorized to bind it.

2. What the Service does

DeadlineFox creates deadlines for marketing campaigns, and displays them as countdown timers in emails and on web pages.

We may change, improve, or remove features over time. If we remove something you depend on, we will give reasonable notice where we can.

3. Your account

• You must give accurate registration details and keep them current.
• You are responsible for activity under your account and for keeping your credentials secure. Tell us promptly if you think someone else has access.
• You must be at least 18, and using the Service for business purposes.
• One account is for one business. You may not resell or share access to the Service unless we have agreed to it in writing.

4. Plans and billing

Current plans, their prices, and their limits are shown on our pricing page, which is the authoritative source.

• Payment is taken through Stripe. By purchasing you also accept Stripe's terms for the payment itself. We do not receive or store your card details.
• Annual plans renew automatically each year at the then-current price for that plan, until cancelled. You can cancel at any time, and your plan continues to the end of the period you have paid for.
• Lifetime plans are a single payment with no recurring fee. "Lifetime" refers to the lifetime of the Service, not your own lifetime, and not a guarantee that the Service will run forever. If we ever discontinue the Service entirely, section 12 applies.
• Plan limits apply to every plan and are shown on the pricing page. We will email you as you approach a limit, and again when you reach it. Past a short grace allowance above it, your campaigns are paused: timers stop being served and no new deadlines are issued, for contacts you already have as well as new ones. Nothing is deleted, and your campaigns resume as soon as you upgrade, or when the allowance resets at the start of the next calendar month.
• Taxes may be added where the law requires it.

5. Refunds

We offer a 30-day money-back guarantee. A request for a refund must be sent to support@deadlinefox.com within 30 days of your initial purchase. Outside that 30-day window, payments are non-refundable except where the law says otherwise.

A refund ends your access to the Service, including on lifetime plans. The guarantee is meant for people who genuinely tried the product, so we may decline repeated purchase-and-refund cycles on the same account or by the same person.

6. Acceptable use

You agree not to use the Service to:

• present a deadline you do not intend to honor, or make claims about an offer expiring that are untrue;
• send messages to people who have not agreed to hear from you, or otherwise breach marketing, anti-spam, or consumer protection law that applies to you;
• promote anything unlawful, or content that is deceptive, harassing, or infringing;
• attempt to break, overload, reverse engineer, or gain unauthorized access to the Service or the systems it runs on;
• process sensitive personal information about your contacts through the Service, including health, financial account or payment card, government identifier, or biometric data;
• resell the Service, or use it to build a competing product.

You are responsible for the legality of your own campaigns. If you use the Service in breach of this section we may suspend or close your account.

7. Your data and your contacts

You own your content and your campaign data. You grant us only the permission we need to host and process it in order to run the Service for you.

Where we handle personal data about your contacts, we do so as a processor acting on your instructions, and you are the controller. You are responsible for having a lawful basis to process your contacts' data, and for telling them what they need to be told. Our Privacy Policy describes exactly what we hold, which is deliberately minimal.

Our Data Processing Addendum sets out the terms that data protection law requires between a controller and a processor, including our sub-processors, our security measures, and the safeguards for international transfers. It forms part of these terms and applies automatically to your account, so there is nothing for you to sign or return. If you are an agency running campaigns for your own clients, it also covers our position as your sub-processor.

You may request a copy of your campaign data, or ask us to delete it, at any time while your account is open.

8. Our intellectual property

We own the Service, its software, designs, and branding. These terms give you a limited, non-exclusive, non-transferable right to use it while your account is active, and nothing more.

9. Availability

We work to keep the Service running continuously, but we do not promise it will be uninterrupted or error free. Maintenance, third-party outages, and faults happen. We do not currently offer a contractual uptime guarantee, and we would rather say so than publish one we have not committed to elsewhere.

10. Third-party services

The Service works alongside third parties you choose, such as your email platform and your website. We are not responsible for those services, their availability, or changes they make. If a third party changes something that breaks an integration, we will do what we reasonably can to adapt.

11. Disclaimers

The Service is provided "as is". To the fullest extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that using deadlines in your marketing will increase your sales. The guarantee in section 5 is a refund, not a promise of results.

12. Limitation of liability

We are not liable for indirect, incidental, special, or consequential loss, or for lost profits, lost revenue, or lost data arising out of or relating to the Service, even if we were told such loss was possible.

Our total liability arising out of or relating to the Service is limited to the total amount you have paid us for the Service.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

13. Indemnity

You agree to indemnify us against claims, losses, and reasonable costs arising from your use of the Service in breach of these terms, from your content, or from your handling of your contacts' data.

If such a claim is made, we will tell you promptly, will not settle it without asking you first, and will let you take part in defending it. We will give you the information about the claim that you reasonably need.

14. Suspension and termination

You may stop using the Service and close your account at any time by contacting us.

We may suspend or close an account that breaches these terms, that puts the Service or other customers at risk, or where we are required to by law. Where it is reasonable to do so, we will warn you first and give you a chance to put things right. If we close your account without cause, we will refund any unused portion of a prepaid annual plan.

If we ever discontinue the Service entirely, we will give customers reasonable notice, and offer refunds for any unused portion of annual plans.

15. Changes to these terms

We may update these terms as the product and the law change. The date at the top shows the current version. If a change materially affects your rights, we will tell you by email before it takes effect, and continuing to use the Service afterwards means you accept it.

16. General

• Entire agreement. These terms, with the Privacy Policy and the Data Processing Addendum, are the whole agreement between us about the Service, and they replace anything said or written beforehand, including anything on our marketing pages. This does not limit liability for fraud.
• Severability. If any part of these terms turns out to be unenforceable, that part is narrowed or removed only as far as necessary, and the rest keeps working.
• Survival. Sections 7, 8, 11, 12, and 13 continue to apply after your account closes, along with anything else that by its nature should.
• Events outside our control. Neither of us is liable for a delay or failure caused by something outside our reasonable control. The Service runs on third-party infrastructure, so an outage at one of those providers is such an event.
• Assignment. You may not transfer your account or these terms without our written consent. We may transfer them to a successor if the business is sold or reorganized, and your plan and your data go with them.

17. Governing law

These terms are governed by the laws of New Zealand, and the courts of New Zealand have exclusive jurisdiction, except that consumer protection law in your own country may give you rights that this section cannot remove.

18. Contact

For questions about these terms, contact us at support@deadlinefox.com.