Terms of Service

1. Who these terms are between

These terms are an agreement between you and [[LEGAL ENTITY NAME]], of [[REGISTERED ADDRESS]], which operates DeadlineFox. In these terms, "we" and "us" mean that company, "you" means the person or organization using the Service, and "the Service" means the DeadlineFox application together with the timers, tracked links, and scripts it serves.

By creating an account or using the Service you accept these terms. If you are agreeing on behalf of a company, you confirm you are authorized to bind it.

2. What the Service does

DeadlineFox creates countdown deadlines for marketing campaigns, and displays them as timers in email and on web pages. Deadlines can be the same for everyone, or individual to each contact, and the Service keeps a contact's deadline consistent across the emails and pages they see.

We may change, improve, or remove features over time. If we remove something you depend on, we will give reasonable notice where we can.

3. Your account

• You must give accurate registration details and keep them current.
• You are responsible for activity under your account and for keeping your credentials secure. Tell us promptly if you think someone else has access.
• You must be at least 18, and using the Service for business purposes.
• One account is for one business. You may not resell or share access to the Service unless we have agreed to it in writing.

4. Plans, billing, and what "lifetime" means

Current plans, their prices, and their limits are shown on our pricing page, which is the authoritative source. We deliberately do not repeat prices here so that this document cannot fall out of step with them.

• Payment is taken through Stripe. By purchasing you also accept Stripe's terms for the payment itself. We do not receive or store your card details.
• Annual plans renew automatically each year at the then-current price for that plan, until cancelled. You can cancel at any time, and your plan continues to the end of the period you have paid for.
• Lifetime plans are a single payment with no recurring fee. To be plain about a word that is often used loosely: "lifetime" means the lifetime of the DeadlineFox service, not your own lifetime, and not a guarantee that the service will run forever. If we ever discontinue the Service entirely, section 12 applies.
• Plan limits apply to every plan and are shown on the pricing page. If you exceed a limit we will tell you, and may ask you to upgrade.
• Taxes may be added where the law requires it.

5. The 30-day money-back guarantee

We offer a 30-day money-back guarantee: use DeadlineFox for 30 days, and if you do not love it and your sales have not increased, email us within 30 days of your purchase and we will refund you in full. There are no forms and no hoops.

Two things worth stating so the guarantee is honest in both directions. A refund ends your access to the Service, including on lifetime plans. And the guarantee is meant for people who genuinely tried the product, so we may decline repeated purchase-and-refund cycles on the same account or by the same person.

Outside that window, payments are non-refundable except where the law says otherwise. If you cancel an annual plan, you keep access until the end of the period you have already paid for.

6. Acceptable use

DeadlineFox exists to make deadlines that are real. The whole value of the product is that when the clock reaches zero, the offer actually ends. You agree not to use the Service to:

• present a deadline you do not intend to honor, or make claims about an offer expiring that are untrue;
• send messages to people who have not agreed to hear from you, or otherwise breach marketing, anti-spam, or consumer protection law that applies to you;
• promote anything unlawful, or content that is deceptive, harassing, or infringing;
• attempt to break, overload, reverse engineer, or gain unauthorized access to the Service or the systems it runs on;
• resell the Service, or use it to build a competing product.

You are responsible for the legality of your own campaigns and for having the right to contact the people you contact. If you use the Service in breach of this section we may suspend or close your account.

7. Your data and your contacts

You own your content and your campaign data. You grant us only the permission we need to host and process it in order to run the Service for you.

Where we handle personal data about your contacts, we do so as a processor acting on your instructions, and you are the controller. You are responsible for having a lawful basis to process your contacts' data, and for telling them what they need to be told. Our Privacy Policy describes exactly what we hold, which is deliberately minimal: contact identifiers are stored only as irreversible hashes, and we do not record IP addresses.

Our Data Processing Addendum sets out the terms that data protection law requires between a controller and a processor, including our sub-processors, our security measures, and the safeguards for international transfers. It forms part of these terms and applies automatically to your account, so there is nothing for you to sign or return. If you are an agency running campaigns for your own clients, it also covers our position as your sub-processor.

You may export or delete your campaign data at any time through the Service or by asking us.

8. Our intellectual property

We own the Service, its software, designs, and branding. These terms give you a limited, non-exclusive, non-transferable right to use it while your account is active, and nothing more. Timer designs you configure are yours to use in your own marketing.

9. Availability

We work to keep the Service running continuously, but we do not promise it will be uninterrupted or error free. Maintenance, third-party outages, and faults happen. We do not currently offer a contractual uptime guarantee, and we would rather say so than publish one we have not committed to elsewhere.

10. Third-party services

The Service works alongside third parties you choose, such as your email platform and your website. We are not responsible for those services, their availability, or changes they make. If a third party changes something that breaks an integration, we will do what we reasonably can to adapt.

11. Disclaimers

The Service is provided "as is". To the fullest extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In particular, we do not warrant that using deadlines will increase your sales. The guarantee in section 5 is our answer to that question, and it is a refund, not a promise of results.

12. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, or consequential loss, or for lost profits, lost revenue, or lost data, even if we were told such loss was possible.

Our total liability arising out of or relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim, or 100 US dollars.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

13. Indemnity

You agree to indemnify us against claims, losses, and reasonable costs arising from your use of the Service in breach of these terms, from your content, or from your handling of your contacts' data.

14. Suspension and termination

You may stop using the Service and close your account at any time by contacting us.

We may suspend or close an account that breaches these terms, that puts the Service or other customers at risk, or where we are required to by law. Where it is reasonable to do so, we will warn you first and give you a chance to put things right. If we close your account without cause, we will refund any unused portion of a prepaid annual plan.

If we ever discontinue the Service entirely, we will give customers reasonable notice, and a fair refund to anyone holding a lifetime plan or an unused portion of an annual one.

15. Changes to these terms

We may update these terms as the product and the law change. The date at the top shows the current version. If a change materially affects your rights, we will tell you by email before it takes effect, and continuing to use the Service afterwards means you accept it.

16. Governing law

These terms are governed by the laws of [[GOVERNING LAW]], and the courts of [[JURISDICTION]] have exclusive jurisdiction, except that consumer protection law in your own country may give you rights that this section cannot remove.

17. Contact

Questions about these terms go to [[CONTACT EMAIL]], and we would genuinely rather hear from you than have you guess.